Terms of service

Terms & Conditions

Last Updated: June 2026

1. Introduction

Welcome to NobleGlow ("we", "us", "our").

These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, please do not use our website.

2. Business Information

Business Name: NobleGlow (Pty) Ltd

Registration Number: 2026/392674/07

Email: support.nobleglow@gmail.com

3. Eligibility

By placing an order, you confirm that:

  • you are at least 18 years old, or have the consent of a parent or legal guardian;
  • the information you provide is accurate and complete;
  • you are legally capable of entering into binding contracts.

4. Products

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • colours may differ depending on your device or screen settings;
  • product images are for illustration purposes;
  • packaging may vary from images shown.

We reserve the right to discontinue products without prior notice.

5. Pricing

All prices are displayed in South African Rand (ZAR).

Prices include VAT where required by law unless otherwise stated.

Prices may change without notice.

The price charged will be the price displayed at the time your order is confirmed.

6. Orders

Submitting an order does not automatically create a binding agreement.

Orders are only accepted once payment has been received and we have confirmed your order.

We reserve the right to refuse or cancel an order where:

  • products are unavailable;
  • pricing errors have occurred;
  • fraud is suspected;
  • payment cannot be verified; or
  • we reasonably believe the transaction should not proceed.

If payment has already been received, any approved refund will be processed.

7. Payment

We accept payment through the payment methods displayed during checkout.

Payment is processed securely through our authorised payment service providers.

We do not store customers' full payment card details.

8. Shipping and Delivery

Delivery times are estimates only.

Although we make every reasonable effort to deliver within the estimated timeframe, delays may occur.

Please refer to our separate Shipping Policy for full details.

Risk in the goods passes to the customer upon delivery, subject to applicable South African consumer protection legislation.

9. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Customers' statutory rights under South African law are not affected.

10. Availability

All products are subject to availability.

If an item becomes unavailable after purchase, we may:

  • offer a replacement;
  • delay dispatch until stock becomes available; or
  • issue a refund.

11. Promotions and Discount Codes

Promotions and discount codes:

  • cannot be exchanged for cash;
  • may not be combined unless expressly stated;
  • may have expiry dates;
  • may be withdrawn or amended at any time.

Where misuse or abuse is detected, we reserve the right to cancel promotional benefits.

12. Intellectual Property

All content on this website, including:

  • logos;
  • product photographs;
  • graphics;
  • text;
  • designs;
  • branding;
  • website layout;

is owned by or licensed to NobleGlow (Pty) Ltd.

No content may be copied, reproduced, distributed, or used without our prior written consent.

13. Website Use

You agree not to:

  • use the website unlawfully;
  • interfere with website security;
  • introduce malicious software;
  • attempt unauthorised access to our systems;
  • misuse the website in any way.

We reserve the right to restrict access where misuse occurs.

14. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation.

15. Limitation of Liability

To the fullest extent permitted by law:

  • we are not liable for indirect or consequential losses;
  • we are not responsible for interruptions to the website caused by events beyond our reasonable control;
  • our liability will not exclude or limit any rights that cannot legally be excluded under South African law.

Nothing in these Terms limits any rights available under the Consumer Protection Act.

16. Indemnity

You agree to indemnify and hold us harmless against claims arising from:

  • your unlawful use of the website;
  • your breach of these Terms;
  • your infringement of another person's rights.

This clause applies only to the extent permitted by applicable law.

17. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • natural disasters;
  • pandemics;
  • strikes;
  • civil unrest;
  • power outages;
  • courier disruptions;
  • government action;
  • internet failures.

18. External Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services provided by third parties.

19. Amendments

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with the revised "Last Updated" date.

Continued use of the website constitutes acceptance of any updated Terms.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms will be subject to the jurisdiction of the South African courts, subject to any rights consumers have under applicable law.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms & Conditions, together with our:

  • Privacy Policy;
  • Shipping Policy; and
  • Returns & Refunds Policy,

constitute the entire agreement between you and NobleGlow (Pty) Ltd  regarding your use of the website and purchases made through it.

23. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Business Name: NobleGlow (Pty) Ltd

Email: support.nobleglow@gmail.com