Refund policy

Returns & Refunds Policy

Last Updated: June 2026

At NobleGlow, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains your rights and our procedures for returns, exchanges, and refunds. Nothing in this policy limits or excludes your rights under applicable South African law.

1. Change of Mind Returns

If you change your mind about your purchase, you may request a return within 7 days of receiving your order, provided that:

  • the item is unused;
  • it is in its original condition;
  • it is returned in its original packaging, where reasonably possible;
  • all accessories, manuals, and promotional items are included; and
  • proof of purchase is provided.

Please note that, unless the return is required by law, you may be responsible for the cost of returning the goods.

Once the returned item has been inspected and approved, we may, at our discretion and where permitted by law:

  • issue a refund;
  • provide store credit; or
  • exchange the item.

This section is intended to reflect the cooling-off provisions that may apply to qualifying electronic transactions under ECTA where applicable.

2. Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • defective;
  • damaged upon delivery or;
  • incorrect,

please notify us within 48 hours of delivery and provide:

  • your order number;
  • a description of the issue; and
  • photographs where applicable.

Where required by the Consumer Protection Act, we will arrange an appropriate remedy, which may include:

  • repair;
  • replacement; or
  • refund.

3. Goods That Develop Faults

Under the Consumer Protection Act, consumers generally have rights regarding goods that fail to meet the required standards of quality.

Where applicable, if goods become defective within six months of delivery and the defect is not caused by misuse, abuse, or normal wear and tear, you may be entitled to choose between:

  • repair;
  • replacement; or
  • a refund,

subject to the provisions of the Consumer Protection Act.

4. Non-Returnable Items

Unless required by law, we cannot accept returns for:

  • personalised or custom-made products;
  • goods made to your specifications;
  • perishable goods;
  • items that cannot be resold for hygiene or health reasons once opened;
  • gift cards or vouchers;
  • digital products that have already been downloaded or accessed; and
  • any other goods that are excluded from return under applicable law.

5. Exchanges

Where stock is available, we may exchange eligible products.

If the replacement item has a different price:

  • the customer will be required to pay any price difference; or
  • any approved refund of the difference will be processed using the original payment method or as store credit, as applicable.

6. Return Process

To request a return:

  1. Contact us at support.nobleglow@gmail.com.
  2. Include your order number and reason for the return.
  3. Wait for return instructions before sending the item.
  4. Securely package the product.
  5. Send the item using the approved return method.

Unauthorised returns may experience delays in processing.

7. Refund Processing

Approved refunds will generally be processed within 7–10 business days after the returned goods have been inspected.

Refunds will normally be issued using the original payment method unless otherwise agreed or required by law.

Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

8. Return Shipping Costs

Where the return is due to:

  • our error;
  • a defective product;
  • an incorrect item; or
  • goods damaged during delivery,

we will generally cover the reasonable return shipping costs.

Where the return is due to a change of mind or another reason not attributable to us, the customer is generally responsible for return shipping costs unless otherwise stated.

9. Inspection of Returned Goods

All returned items are inspected before a refund, replacement, or exchange is approved.

We reserve the right to decline a return where:

  • the item has been damaged after delivery due to misuse;
  • the product has been altered;
  • components are missing; or
  • the return does not meet the conditions set out in this policy, except where South African law provides otherwise.

10. Consumer Rights

Nothing in this policy is intended to:

  • waive any rights granted to consumers under the Consumer Protection Act;
  • exclude any statutory warranties; or
  • limit any remedies that cannot legally be limited under South African law.

Where this policy conflicts with mandatory provisions of South African legislation, the applicable legislation will prevail.

11. Contact Us

For any returns or refund enquiries, please contact us:

Business Name: NobleGlow (Pty) Ltd

Email: support.nobleglow@gmail.com

Business Hours: Mon-Fri (Normal business hours)