Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with NobleGlow. This Shipping Policy explains how we process, dispatch, and deliver orders throughout South Africa.

1. Shipping Areas

We currently deliver throughout South Africa.

At this time, we do not offer international shipping unless specifically agreed to in writing.

2. Processing Times

Orders are processed during normal business hours:

  • Monday to Friday
  • Excluding public holidays

Orders are generally processed within 1–3 business days after payment has been confirmed. Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day. Please note that processing times may be longer during promotional periods or holiday seasons.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

  • Major cities: 1–3 business days
  • Regional areas: 2–5 business days
  • Remote areas: 3–7 business days

These delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping fees are calculated during checkout based on:

  • Delivery destination
  • Parcel size and weight
  • Courier rates

Any applicable shipping charges will be displayed before payment is completed.

5. Order Tracking

Where available, a tracking number will be emailed or sent via SMS once your order has been dispatched. Tracking information may take up to 24 hours to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address. We cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete address information supplied by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply before the order is re-dispatched.

7. Delivery Attempts

Our courier partners may attempt delivery more than once.

If delivery cannot be completed after reasonable attempts, the parcel may:

  • be returned to us; or
  • be held at the courier's depot for collection.

Additional courier charges may apply for re-delivery.

8. Delivery Delays

Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

  • severe weather;
  • strikes;
  • public holidays;
  • civil unrest;
  • courier disruptions; or
  • other unforeseen events.

We will make reasonable efforts to keep customers informed of significant delays.

9. Risk and Ownership

Unless otherwise required by applicable South African law, the risk in the goods passes to the customer once the goods have been delivered and accepted at the delivery address. Where applicable, our obligations regarding delivery and risk are subject to the Consumer Protection Act.

10. Damaged or Missing Parcels

If your parcel arrives damaged:

  • inspect it before accepting delivery where possible;
  • note any visible damage with the courier;
  • contact us within 48 hours of delivery; and
  • provide photographs of the packaging and products.

If any items are missing from your order, please notify us within 48 hours of delivery.

11. Lost Shipments

If your parcel appears to be lost in transit, please contact us. We will investigate with the courier and provide an update as soon as possible. Where appropriate, we may replace or refund the order in accordance with applicable South African consumer law.

12. Force Majeure

We are not liable for delays or failure to perform our delivery obligations where such delays arise from events beyond our reasonable control, including natural disasters, war, government action, pandemics, labour disputes, or courier service interruptions.

13. Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights that consumers have under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

14. Contact Us

If you have any questions regarding shipping, please contact us:

Business Name: NobleGlow (Pty) Ltd

Email: support.nobleglow@gmail.com 

Business Hours: Mon-Fri (Normal business hours)